Return Guidelines

The credit for returns is based on the current price of returned product at the time the RMA is physically received in by the Vellicore RMA Returns Center. The only exceptions are for returns due to Vellicore errors or freight damages and losses which receive the original invoice price. These credits are again applied upon receipt of product in the Vellicore RMA Returns Center. ·

Customers must have a valid RMA number (assigned by Customer Service) before returning any products and the RMA number must be written on the return shipping label only.

The customer is responsible for filing all claims with the carrier they use to return RMA’s to Vellicore. It is recommended that the customer insure the product being returned to Vellicore (for full value) in order to avoid any potential exposure if product is lost or damaged while in transit back to Vellicore. All products that are damaged while in transit to Vellicore from the customer against an approved RMA number will be refused/rejected back to the customer.

Products must be shipped prepaid. Vellicore does not cover return shipping expenses unless return is due to a Vellicore error such as over shipment, mis-shipment, or sales error.

For standard Vellicore RMA’s, the customer has 30 days from the date issued to return the product to Vellicore.

For short-ship, mis-ship and over ship due to Vellicore warehouse error, customer has 15 days from ship date.

If a customer refuses a shipment from a Vellicore warehouse, credit will be issued at the time the refused product is received back at the Vellicore shipping warehouse. These shipments can be assessed a shipping fee and/or a processing fee.

The customer must notify Vellicore when a vendor drop ship shipment has been refused. Credit will be issued once the shipment has been verified as received back to the vendor.

Returns that require Vellicore product management approval before an RMA is issued may take up to 48 hours for processing/approval.

Special orders for customers are not returnable.

Restock fees of 10% or greater may be applied to stock balance or open box (non-defective) returns. If a restock fee applies to a return request, the Vellicore Customer Service Representative will notify the customer of the exact amount of restock fee at the time RMA is requested.